Collaboration in Kivra
Why is collaboration a relevant feature in Kivra?
Before digital mail, the whole household would receive their letters in the same physical mailbox, someone would put them on the kitchen counter, everyone could see those letters, who had received one and could remind each other about paying a bill or remembering a doctors appointment.
With digital mail, everyone has their own mailbox but households and relationships are still there - Enabling users to collaborate is simply a feature reflecting how we live in relationships to others.
Why shared folders?
Collaboration in Kivra used to happen when users shared their entire inbox with someone else. However, Kivra inboxes contain everything from tax declarations to payslips to doctor’s appointments. Keeping personal integrity in mind, we knew that sharing your entire Kivra inbox did not suit everyone or every type of relationship. From this insight, Shared folders were born. In shared folders, users choose what they want to share with each other.
PROJECT Shared folders in Kivra
TIMEFRAME 18 months
YEAR 2022-2024
DESIGN TEAM
UX Camilla Näsholm, UI Yui Komatsu Lindqvist Product Illustrator Rachel Pardo, UX Writing Isabel Guzman
MY ROLE
Lead UX designer throughout the entire process, starting with UX research and ending with launching the feature to our 6 million users.
CREDITS
Kivra+ Team & the extended Design team at Kivra.
What is Kivra?
Kivra launched in 2011 as a digital mailbox with a sustainability focus aimed at reducing paper usage and simplifying the process of sending and receiving mail. Today, it is a core part of the Swedish digital infrastructure, with the majority of the population as Kivra users. As a verification-driven digital ecosystem, Kivra supports 6 million people in Sweden with their everyday administration, allowing them to receive, upload, and organize documents securely without selling any data to third parties.
As a secure communication channel connecting 40,000 verified companies with users, Kivra is the most comprehensive service of its kind. It collaborates closely with trusted institutions and companies, creating a digital ecosystem that serves the Swedish population in unprecedented ways. Kivra's sustainability mindset permeates every aspect of its operations, providing a faster, cheaper, and more accessible way to communicate while encouraging individuals and organizations to reduce their carbon footprint.
